Frequently Asked Questions
Everything you need to know about your new favorite seat.
What is the typical lead time for custom furniture orders?
Most custom-made pieces are handcrafted and delivered within 6 to 10 weeks. You will receive real-time tracking updates as your sofa moves from production to your living room.
Do you offer White Glove Delivery services?
Yes, our White Glove Delivery includes bringing the furniture into your room of choice, professional assembly, and the removal of all packaging materials and debris.
What is your return policy for sofas and sectionals?
We offer a 30-day comfort trial. If you are not completely satisfied, you can return your furniture for a refund, minus a 15% restocking fee and return shipping costs.
Are your fabrics pet-friendly and stain-resistant?
Absolutely. We offer a curated selection of high-performance fabrics specifically designed to withstand claws, paws, and spills, making them perfect for active households.
Do you offer financing options for larger purchases?
Yes, we partner with Affirm to provide flexible monthly payment plans, allowing you to enjoy your furniture now and pay over time with 0% APR options available for qualified buyers.
How do I care for and maintain my Couch Potatoes furniture?
We recommend vacuuming your upholstery weekly with a soft brush attachment and rotating cushions regularly to ensure even wear and longevity of the foam inserts.